Our most Frequently Asked Questions…
These are some of our Hire a Maid Service FAQ:
Q? Can I get a quote over the phone?
A. We will give an accurate quote over the phone according to the information you provide us, however the quote will be altered should we feel that the work is more than quoted for once we see the house.
Q? Do I Have To Be Home When They Clean?
A. The choice is yours. Most clients find it most convenient when they are not around when the house is being cleaned, instead we can arrange a way to get access to the house but otherwise the choice is yours. If your home is equipped with a security system, please make the necessary arrangement to give the team access to your home on the scheduled day.
Q? What are your prices?
A. Our complete House Cleaning Package will start at just R650 for a 1 bedroom,1 bathroom apartment, actual price will be more depending upon the number of rooms, size of your house as well as the level of dirt in the house.
Q? What Cleaning Services do you perform each visit?
A. please check out our House Cleaning Services page. We have a list of all that we clean. We also offer a Hire a Maid Service!
Q? Are your workers trustworthy?
A. Yes our employees are trustworthy, professionally trained, and reliable. Each worker is screened with the South African Police Service to check if they have a criminal record.
Q? Do you offer guarantee?
A. Quality is our #1 goal. If any area or item we were scheduled to clean is unacceptable-do not re-clean the area, call our office within 24 hours and we will take care of it free of charge. It is important to us that we provide excellent service to all of our clients and by giving you this guarantee, we hopefully will make you a customer for life.
Q? Will the same House Cleaning team come each visit?
A. We try to send the same team to your home every time, but sometimes due to customer rescheduling or employee days off, we do send another team. However, the quality of your cleaning will remain the same.
Q? How many people will clean my home?
A. We operate with teams of 2,3 or even more depending on the size of your home and the amount of work to be done. One employee is a team leader. Please note that the team leaders are on a rotational basis, this is to motivate all employees and gives all of them the opportunity of being leaders also should one employee be sick, then the quality work should continue as normal.
In a case where you have selected the option to hire a maid for a day, 1 Maid will arrive at your house.
Q? What cleaning products are used in my home?
A. We bring everything so you don’t have to worry about what supplies you have on hand. We think we have the best cleaning products in the industry. Our employees are thoroughly trained on correctly cleaning your home with the proper cleaning equipment and products.
In case of hire a Maid, the Maid will use your cleaning products and equipment.